Unable to print alarms to pdf from Sepctrum OneClick webapp.

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

When user tries to print to a PDF of events or alarms from webapp gui, the following error is seen:

PDF.js Version 2.12.313 (build: a2ae56f39)
Nachricht: Unexpected server response (0) while retrieving PDF "blob:<url>/ca55935d-de67-4f39-a557-0d5ce49d81ab". "

Environment

All supported versions prior to 23.3.9

Cause

A problem on the webswing application is responsible.

Resolution

This fix has been delivered in 23.3.9.0 release.

In the mean time as a workaround, please copy the url and blob in the error message and paste it into a new browser tab to retrieve the print. 

e.g. from the error below:

" PDF.js Version 2.12.313 (build: a2ae56f39)
Nachricht: Unexpected server response (0) while retrieving PDF "blob:<url>/ca55935d-de67-4f39-a557-0d5ce49d81ab". "

copy blob:<url>/ca55935d-de67-4f39-a557-0d5ce49d81ab

where <url> will be the unique url seen in the error message and paste in a new tab to print.