Unable to access "Manage Kerberos Configuration" on Policy Manager.
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Unable to access "Manage Kerberos Configuration" on Policy Manager.

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Article ID: 366763

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Updated On:

Products

CA API Gateway

Issue/Introduction

When trying to open the "Manage Kerberos Configuration" in Policy Manager.

We get the message "waiting response from Gateway" and  after waiting for some time an error is shown "Connection to the Gateway was broken" !

No errors in the gateway ssg logs is found . 

Environment

Gateway 10.x ,11.x

Resolution

If the used Kerberos configuration contains a lot of lines  increase the Policy Manager timeout limits 

  • Example for policy manager 10.1  set it in C:\Program Files (x86)\CA Technologies - A Broadcom Company\Layer7 API Gateway Policy Manager 10.1.00.12727-CR01\Layer7 API Gateway Policy Manager.ini
  • Add larger timeouts, try doubling (default is 30000ms and 60000ms, 30s and 60s respectively) -Dcom.l7tech.gateway.remoting.connectionTimeout=60000 -Dcom.l7tech.gateway.remoting.readTimeout=120000
  • example: commandline=javaw -Dcom.l7tech.gateway.remoting.connectionTimeout=60000 -Dcom.l7tech.gateway.remoting.readTimeout=120000 -Dfile.encoding=UTF-8 -Duser.language=en -Duser.country=US -Xms128M -Xmx1024M -Xss256k -Dsun.net.inetaddr.ttl=10 -Dnetworkaddress.cache.ttl=10 -jar Manager.jar
  • Make sure to open Notepad as Administrator so the changes can be saved.
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