Error: This site can't be reached

Products

• CA Process Automation Base
• Process Automation Manager

Issue/Introduction

After configuring ITPAM for SSL, when we try to access the Orchestrator's home page we get an error message:

This site can't be reached

<fqdn> took too long to respond.

Try:

• • Checking the connection
  • Checking the proxy and firewall
  • Running Windows Network Diagnostics

ERR_TIMED_OUT

 

Environment

ITPAM 4.3.05 and up

Cause

After trying various options from product side we finally observed that it was the anti virus which is running in the background causing problems to the  application. 

Resolution

Recommended to consult with security team and Windows Administrator to update the anti-virus software with an exception for ITPAM-related processes.