UIM - Infrastructure Manager giving object error when trying to open probe configurations
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UIM - Infrastructure Manager giving object error when trying to open probe configurations

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Article ID: 366713

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

While running UIM 20.4CU5 and upgrading the Infrastructure Manager to 23.4, an error message is observed when opening a probe configuration.  For example:

Unable to reach controller node: /<Domain/Hub/Robot>/cdm/ error message: Object variable or With block variable not set.  

Controller probe gui works and the robots are responding and processing data.  Reinstalling the IM from 20.4CU5 over the top of this installation does not resolve the issue.

Environment

UIM 20.4CU5
IM 23.4

Cause

Installing IM 23.4 is not supported for UIM 20.4.  Reinstalling the previous version does not revert all files.

Resolution

  1. Completely uninstall IM 23.4.
  2. Install IM 20.4.5