How to reset the login attempts in ConnectALL

Products

• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

ConnectALL supports the ability to lock a user account from being able to log in if an incorrect password is entered too many time.  The actual number of login attempts is controlled via the password policy.

If a user attempts to log in too many times, subsequent login attempts will throw an error as follows:

Your login attempt was not successful.

Reason: You've exceeded the maximum attempts. Reset the password or please contact your Administrator.

 

Environment

ConnectALL On-premise

Resolution

Resolving this will require access to the database

Access a SQL query window for your particular database.

Execute the following command:

UPDATE users SET failed_attempt=0 WHERE user_name='<username>';

Replace <username> with the exact username of the user that is locked out.