OI Connector Processes WIll Not Stay Running

Products

• Network Observability

Issue/Introduction

On the OI Connector server, the 2 OI Connector processes started via "service caperfcenter_oiconnector start"  will not remain running.  In log file /opt/CA/OIConnector/logs/OIConnector.log seeing the following warnings:

...
[WARN ] 2024-04-28 08:29:13.293 [WrapperSimpleAppMain] OIIntegration - Unable to determine CA Performance Center version
[WARN ] 2024-04-28 08:30:13.925 [WrapperSimpleAppMain] OIIntegration - Unable to determine CA Performance Center version
[WARN ] 2024-04-28 08:31:14.557 [WrapperSimpleAppMain] OIIntegration - Unable to determine CA Performance Center version

The Performance Monitor Portal server was also generating these errors, related URL is the IP of the OI Connector server (/opt/CA/PerformanceCenter/PC/logs/PCService.log):

ERROR | Status Poller-thread-1 | 2024-04-28 07:43:53,891 | com.ca.im.portal.api.common.services.impl.rest.RestHelper 

   | Failed to send rest GET http://xxx.xxx.xxx.xxx:8782/

Environment

Version: Any

Cause

The password for the Performance Center admin user was changed.

Changing the admin user password on the Performance Center side will break the connection between OIConnector and Performance Center because the new password is not getting changed on the OIConnector_installation\conf\config.xml file.

Resolution

Use an "Encode/Decode" tool to encode the new admin user password from Performance Center and paste that encoded password in the OIConnector config.xml file. Then restart OI Connector processes.

Additional Information

For example this tool can be used to encode the password: https://www.base64encode.org/