Enrollment of Android fails

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Article ID: 36620

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Updated On:

Products

CA Mobile Device Management

Issue/Introduction

Issue:

Enrollment of Android device fails when submitting enrollment code through MDM app.

reviewing logcat output from the android device reveals

V/DownloadManager? MIME Type = application/camdm-enrollment 

I/DownloadManager? Download 11785 finished with status 401 

Environment: 

  • Android devices

Cause:

The MDM app was unable to authenticate to the enrollment server due to incorrect IIS authentication settings

 

Resolution:

enabled both "Anonymous Authentication" and "Windows Authentication" in IIS authentication settings for the MDM enrollment server. 

 

Environment

Release: MBDVMT99000-14.3-Mobile Device Management
Component: