VAIM UI is stuck on the loading page or cannot log in

Products

• CA Server Automation
• CA Virtual Assurance for IM

Issue/Introduction

Problem:

VAIM is stuck on the login page at Loading Application.

<Please see attached file for image>

Resolution:

• Log into the VAIM Server and stop the below services
  
  • CAAIPApache
  • CAAIPTomcat
  • CA SM Domain Server
  • CA SM Distribution Server
  • ActiveMQ
    
    
• Remove the below folders
  *Note: Please make a backup copy of all folders you delete
  • data folder located in \CA\VirtualAssurance\activemq\
  • localhost folder located in \CA\VirtualAssurance\tomcat\work\Catalina\
• Start up the below services
  • ActiveMQ
  • CAAIPApache
  • CAAIPTomcat
  • CA SM Domain Server
  • CA SM Distribution Server
• Wait 5 minutes, then Log into the VAIM UI

Additional Information:

• If the above steps did not address the problem, please contact CA Technical Support to open a new case and include the following Rainer.log file to further investigate the root cause.
  • \CA\VirtualAssurance\apache\Rainer.log

Environment

Release: SEAUBC99000-12.7-Server Automation-Base Configuration
Component: