Configuring a Software Asset Manager (CA SAM) notification email to be sent when a cron job has failed

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Article ID: 36584

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How can I set emails to be sent to notify someone when a cron job has failed?

Environment: 
CA SOftware Asset Manager (CA SAM) 12.9. 3.x, 4.x

Answer:

Notification emails of failed cron jobs are actually sent to the email address included in the CA Software Asset Manager config.ini file.

Open CA SAM and go to Admin -> cron jobs and click on Start to any cron job, you can see in the top half of the screen information pertaining to the cron job.

 

<Please see attached file for image>

sam cron job email.png

 


The email fields included in this information are:
Email redirection recipient(s)
E-mail copy recipient(s)
Error email recipient(s)

This  information comes from the same named fields in the ca sam config.ini found at <CA SAM path>\app\include\prod\st.

The cron job Email redirection recipient(s) reads from

; directive: redirect_outgoing
; all outgoing "non-error" e-mails will
; be sent only to this e-mail address list
; if empty: do not redirect
redirect_outgoing = [email protected]

The cron job E-mail copy recipient(s) reads from

; directive: copy_outgoing
; if redirect_outgoing is not set: send a copy
; of all outgoing "non-error" e-mails to this e-mail address list
; if empty: do not copy
copy_outgoing =

The cron job Error email recipient(s) read from

 directive: error_to; mandatory
; error e-mail recipient list
error_to =[email protected]


 

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

Attachments

1558722417945000036584_sktwi1f5rjvs16wfq.png get_app