ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Missing File Error when Remotely Installing Agent

book

Article ID: 36575

calendar_today

Updated On:

Products

CA Release Automation - Release Operations Center (Nolio) CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Issue:

When performing a remote installation of an agent on Windows, the following error occurs:

Missing Install File
Cannot begin installation
The installation file or dependent files for server of type Windows does not exist, or is of unsupported version

 

Environment: 

Windows

 

Cause:

Antivirus software has blocked or removed one or more installation files.
 
 

Resolution:

  1. Adjust antivirus settings to unblock or exclude Release Automation files.
  2. Re-download the agent installer to ensure any missing files are restored.

 

Additional Information:

Other KB articles that address similar issues with missing files and security software:

  • TEC1277397 - Cannot Access ROC Due to Missing jms.properties File
  • TEC1808276 - Agent Fails with Error "Cannot load native JNIWrapper library (jniwrap.dll)"

Environment

Release: NOLNAC99000-5.5-Nolio-Automation Center
Component:
Powered by Wolken Software