Missing File Error when Remotely Installing Agent

Products

• CA Release Automation - Release Operations Center (Nolio)
• CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Issue:

When performing a remote installation of an agent on Windows, the following error occurs:

Missing Install File
Cannot begin installation
The installation file or dependent files for server of type Windows does not exist, or is of unsupported version

 

Environment: 

Windows

 

Cause:

Antivirus software has blocked or removed one or more installation files.

 

 

Resolution:

1. Adjust antivirus settings to unblock or exclude Release Automation files.
2. Re-download the agent installer to ensure any missing files are restored.

 

Additional Information:

Other KB articles that address similar issues with missing files and security software:

• TEC1277397 - Cannot Access ROC Due to Missing jms.properties File
• TEC1808276 - Agent Fails with Error "Cannot load native JNIWrapper library (jniwrap.dll)"

Environment

Release: NOLNAC99000-5.5-Nolio-Automation Center
Component: