Suppressing email notification errors in the ticket's Activity Log.
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Suppressing email notification errors in the ticket's Activity Log.


Article ID: 36573


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Service Desk Manager


In CA Service Desk Manager (CA SDM) 14.1, a new enhancement was added:

Notification Failures Logged in Ticket Activity Logs

Email notification failure is now logged in the activity log to indicate if any of the notifications were not sent to the users. 

Can this feature be disabled?


Release: SDMU0M99000-14.1-Service Desk Manager-Full License


The new feature is an extension of the functionality of NX variable: NX_SKIP_NO_EMAIL_NOTIFICATION_LOG. The feature can be disabled by installing the NX_SKIP_NO_EMAIL_NOTIFICATION_LOG option.

This option can be installed by running the following command from the command prompt on the CA SDM Primary server:

pdm_options_mgr -c -s SKIP_NO_EMAIL_NOTIFICATION_LOG -v 1 -a pdm_option.inst

To avoid losing the change when you run pdm_configure, please run the above command with the '-t' flag as follows:

pdm_options_mgr -c -s SKIP_NO_EMAIL_NOTIFICATION_LOG -v 1 -a pdm_option.inst -t