Suppressing email notification errors in the ticket's Activity Log.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

In CA Service Desk Manager (CA SDM) 14.1, a new enhancement was added:

Notification Failures Logged in Ticket Activity Logs

Email notification failure is now logged in the activity log to indicate if any of the notifications were not sent to the users. 

Can this feature be disabled?

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

The new feature is an extension of the functionality of NX variable: NX_SKIP_NO_EMAIL_NOTIFICATION_LOG. The feature can be disabled by installing the NX_SKIP_NO_EMAIL_NOTIFICATION_LOG option.

This option can be installed by running the following command from the command prompt on the CA SDM Primary server:

pdm_options_mgr -c -s SKIP_NO_EMAIL_NOTIFICATION_LOG -v 1 -a pdm_option.inst

To avoid losing the change when you run pdm_configure, please run the above command with the '-t' flag as follows:

pdm_options_mgr -c -s SKIP_NO_EMAIL_NOTIFICATION_LOG -v 1 -a pdm_option.inst -t