In CA Service Desk Manager (CA SDM) 14.1, a new enhancement was added:
Notification Failures Logged in Ticket Activity Logs
Email notification failure is now logged in the activity log to indicate if any of the notifications were not sent to the users.
Can this feature be disabled?
The new feature is an extension of the functionality of NX variable: NX_SKIP_NO_EMAIL_NOTIFICATION_LOG. The feature can be disabled by installing the NX_SKIP_NO_EMAIL_NOTIFICATION_LOG option.
This option can be installed by running the following command from the command prompt on the CA SDM Primary server:
pdm_options_mgr -c -s SKIP_NO_EMAIL_NOTIFICATION_LOG -v 1 -a pdm_option.inst
To avoid losing the change when you run pdm_configure, please run the above command with the '-t' flag as follows:
pdm_options_mgr -c -s SKIP_NO_EMAIL_NOTIFICATION_LOG -v 1 -a pdm_option.inst -t