When I open a project from CA PPM to Microsoft Project (MSP), it hangs and the message in Microsoft Project shows that it’s opening the XML file. Project is never opened.
If I force close Microsoft Project and open the project again from CA PPM, I get a prompt in Microsoft Project saying “The last time you opened ‘PRJ0123.xml’, it caused a serious error. Do you still want to open it?”. Click 'Yes' and the project starts stalling and never opens.
Steps to Reproduce:
Expected Result: Project is opened
Actual Result: Project is stalled and never opened, a message at the bottom of Microsoft Project's application shows "Opening the XML File".
One known cause is due to a problem introduced by the December 2015 update for Microsoft Office from Microsoft. However, this may also be noticed for certain projects on other Microsoft Project versions.
MSP New Driver
Solution 1: If on CA PPM 14.4 MSP New Driver or higher, upgrade to the latest supported CA PPM Microsoft Project Update
See KB KB000011553 for the list of supported Microsoft Project updates for the MSP New Driver 14.4 and higher.
Solution 2: If on CA PPM 14.3 or lower, note that Microsoft Project updates are not supported and can cause multiple issues
Uninstall and block any future automatic installation of the December 2015 update, including any later update from Microsoft update for Microsoft Project. Do not apply any newer update unless it is certified by CA according to the Compatibility section from the CA PPM documentation.
To identify which Microsoft Office update is installed and uninstall an update:
See the following Master KB for other known issues related to opening projects in MSP with CA PPM:
For help on other known MSP issues, see the following KBs:
Related Microsoft Project (MSP) Updates: