Remote Control Folder Missing in ITCM Console

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Problem:

The folder Remote Control is missing in CA Client Automation Console

 

<Please see attached file for image>

Environment:  

Plugin "Explorer - Remote Control" appears in result of command DSMVER

User belongs to a Security Profile which has full control on class "Remote Control Access"

 

 

<Please see attached file for image>

 

 

 

Resolution:

 

Execute following SQL query with Microsoft SQL Server Management Studio :

 

 

  use mdb

SELECT label, usage_list

FROM ca_n_tier 

WHERE domain_uuid=(SELECT set_val_uuid FROM ca_settings WHERE set_id=1)

 

 

<Please see attached file for image>

 

 If usage_list is equal 0x0000000000000000000000000000000000000000000000000000000000000000

       then execute following SQL request (do a backup of mdb database before) :

 

 

update ca_n_tier 

set usage_list=0x00000700001C0000000010000000004000000000000000000000000000000000

where domain_uuid=(select set_val_uuid from ca_settings where set_id=1)

 

Open a new DSM Explorer and folder "Remote Control" should appear

 

<Please see attached file for image>

 

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component: