Remote Control Folder Missing in ITCM Console

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Article ID: 36561

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Problem:

The folder Remote Control is missing in CA Client Automation Console

 

<Please see attached file for image>

test.jpg

Environment:  

Plugin "Explorer - Remote Control" appears in result of command DSMVER
User belongs to a Security Profile which has full control on class "Remote Control Access"
 
 

<Please see attached file for image>

test2.jpg
 
 
 
Resolution:
 
Execute following SQL query with Microsoft SQL Server Management Studio :
 
 
  use mdb
SELECT label, usage_list
FROM ca_n_tier 
WHERE domain_uuid=(SELECT set_val_uuid FROM ca_settings WHERE set_id=1)
 
 

<Please see attached file for image>

test4.jpg
 
 If usage_list is equal 0x0000000000000000000000000000000000000000000000000000000000000000
       then execute following SQL request (do a backup of mdb database before) :
 
 
update ca_n_tier 
set usage_list=0x00000700001C0000000010000000004000000000000000000000000000000000
where domain_uuid=(select set_val_uuid from ca_settings where set_id=1)

 

Open a new DSM Explorer and folder "Remote Control" should appear

 

<Please see attached file for image>

test7.jpg
 

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component:

Attachments

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1558723549473000036561_sktwi1f5rjvs16wwd.jpeg get_app
1558723547343000036561_sktwi1f5rjvs16wwc.jpeg get_app
1558723545529000036561_sktwi1f5rjvs16wwb.jpeg get_app