Remote Control Folder Missing in ITCM Console
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Remote Control Folder Missing in ITCM Console


Article ID: 36561


Updated On:


CA Client Automation - IT Client Manager CA Client Automation


The folder Remote Control is missing in CA Client Automation Console

Plugin "Explorer - Remote Control" appears in result of command DSMVER
User belongs to a Security Profile which has full control on class "Remote Control Access"


Client Automation - All supported versions


Execute following SQL query with Microsoft SQL Server Management Studio :
  use mdb
SELECT label, usage_list
FROM ca_n_tier 
WHERE domain_uuid=(SELECT set_val_uuid FROM ca_settings WHERE set_id=1)
 If usage_list is equal 0x0000000000000000000000000000000000000000000000000000000000000000
       then execute following SQL request (do a backup of mdb database before) :
update ca_n_tier 
set usage_list=0x00000700001C0000000010000000004000000000000000000000000000000000
where domain_uuid=(select set_val_uuid from ca_settings where set_id=1)


Open a new DSM Explorer and folder "Remote Control" should appear