Remote Control Folder Missing in ITCM Console
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Article ID: 36561
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Updated On:
Products
CA Client Automation - IT Client Manager
CA Client Automation
Issue/Introduction
The folder Remote Control is missing in CA Client Automation Console
Plugin "Explorer - Remote Control" appears in result of command DSMVER
User belongs to a Security Profile which has full control on class "Remote Control Access"
Environment
Client Automation - All supported versions
Resolution
Execute following SQL query with Microsoft SQL Server Management Studio :
use mdb
SELECT label, usage_list
FROM ca_n_tier
WHERE domain_uuid=(SELECT set_val_uuid FROM ca_settings WHERE set_id=1)
If usage_list is equal 0x0000000000000000000000000000000000000000000000000000000000000000
then execute following SQL request (do a backup of mdb database before) :
update ca_n_tier
set usage_list=0x00000700001C0000000010000000004000000000000000000000000000000000
where domain_uuid=(select set_val_uuid from ca_settings where set_id=1)
Open a new DSM Explorer and folder "Remote Control" should appear
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