Failure to archive Lotus Notes mails after EMC SourceOne Integration with DataMinder

book

Article ID: 36559

calendar_today

Updated On:

Products

SECURITY MISC CODES SINGLE SIGN ON - LEGACY CA Data Protection (DataMinder) CA User Activity Reporting

Issue/Introduction

Problem:

After integration with EMC SourceOne, the Source One Archive Agent component fails to archive some IBM Notes messages with large attachments.  The WgnEMCs1 log may return failure entries like the following: 

 

Jan 19, 2016 11:44:29.729Function NOTES_RestoreMsg2Folder2() returned error 0x84040287. Querying ISupportErrorInfo 

Jan 19, 2016 11:44:29.729Calling GetErrorInfoo 

Jan 19, 2016 11:44:29.729Function NOTES_RestoreMsg2Folder2() returned error 0x84040287. 

ErrorInfo description: Attribute Cmptd not found Cannot store document - database has too many unique field names. Please set the 'Allow more fields in database' option or ask your administrator to compact the database. (0x84040287) [ExJBJournal.exe, ExONMMsg.cpp(2372).CExONMMsg::Restore] 

[ExJBJournal.exe, ExONMMsg.cpp(2372).CExONMMsg::Restore] 

 

Cause:

Large attachment sizes exceed the limitations of the ODS file format level configured in the temporary .nsf database file used by the CA DataMinder BCE component.  

 

Resolution:

FIX:RO87438 (incorporating Integration_14.5_HF0185 and Integration_x64_14.5_HF0186) has been released to address this issue. Once the fix has been deployed the he application successfully archives IBM Notes messages that have large attachments.

 

Additional Information:

FIX:RO87438 is available to download from the CA Support Portal (http://support.ca.com)

FIX:RO87438 is compatible with versions of Lotus Notes 8.0, 8.5 and 9.0. 

Environment

Release: ODLPSD05900-14.5-Data Protection-for Stored Data
Component: