Could not connect to SMTP host

Article Id: 36550

Status: Published

Updated On: 14-02-2018 07:37

Legacy Id: TEC1362593

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Risk Analytics , CA Secure Cloud SaaS - Arcot A-OK (WebFort) , CA Secure Cloud SaaS - Advanced Authentication , CA Secure Cloud SaaS - Identity Management , CA Secure Cloud SaaS - Single Sign On

Issue/Introduction:

Problem:

After upgrade from 12.6.3 to 12.6.6 , when reviewing the server.log file you see the error :

Error when sending email

Caused by: javax.mail.MessagingException: Could not connect to SMTP host:

localhost, port: 25; nested exception is:java.net.ConnectException: Connection refused: connect

...javax.mail.MessagingException: 501 5.1.7 Invalid address

Environment:

IDM 12.6.3 upgrading to IDM 12.6.6

REDHAT 6

Cause:

this error could be due the sender address is not being loaded or recognized properly.

Resolution

Please review the following files and Modify if needed :

1) ..\CA\jboss-eap-6.1\standalone\configuration\standalone-full.xml

- please verify there is not duplicated entries and the messaging entry is correctly wrote.

2) ..\CA\jboss-eap- 6.1\standalone\deployments\iam_im.ear\config\com\netegrity\config\email.properties

- please verify the sender address information is correctly wrote.

Environment:

Release: CAIDMB99000-12.6.3-Identity Manager-B to B
Component: