vmware probe fails to collect data for some monitors and generates an error with 'Failed to configure monitor'

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Article ID: 36532

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

The vmware probe works but fails to collect data for two monitors, Network.Network Packet Transmit Rate and Network.Network Packet Receive Rate

The vmware log will have entries like these:

\par Jan 10 14:14:34:793\cf0  [BulkSender Monitor, vmware] Sent NimAlarm D, severity=4, message==Failed to configure monitor '<system name or IP address>.Network.Network Packet Transmit Rate'. Updated value will not be available., subsystem=3.37.1, suppressionid=-<random number>, source=null and received confirmation id <random number> \cf1 

\par Jan 10 14:14:34:793\cf0  [BulkSender Monitor, vmware] Sent NimAlarm D, severity=4, message==Failed to configure monitor '<system name or IP address>.Network.Network Packet Receive Rate'. Updated value will not be available., subsystem=3.37.1, suppressionid=<random number>, source=null and received confirmation id <random number> \cf1



Cause

The problem is specific to Network.Network Packet Transmit Rate and Network.Network Packet Receive Rate with ESX version 4.1 and earlier. 

Environment

ESX v4.1 and earlier

Resolution

Update ESX to 5.0 or later.