Identity Manager/Jboss server does not start: Deployment "vfsfile:/C:/jboss-5.1.0.GA/server/default/deploy/iam_im.ear/" is in error due to the following reason(s): java.lang.IllegalStateException: Did not load correct number of messages, wanted:9 but

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Article ID: 36510

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Problem: 

Jboss server doe not start due Error...

Deployment "vfsfile:/C:/jboss-5.1.0.GA/server/default/deploy/iam_im.ear/" 

is in error due to the following reason(s): java.lang.IllegalStateException: 

Did not load correct number of messages, wanted:9 but got:8

 

Environment:  

IDM 12.6 SP4

Windows 2008

 

Cause: 

IAM Transaction Log growing too large without maintenance.

The issue can appear after a "Failure obtaining db row lock" due to  'IAM' Transaction Log Registry being full.

 

Resolution :

1. Reduce the the 'IAM' Transaction Log by running a shrink command into MSSQL database (please contact your Database Administrator for assistance).

2. Stop jboss service and Delete the /work and /tmp folder from jboss/server/default

3. Stop jboss service and

   delete the  "<jboss_home>\jboss-5.1.0.GA\server\default\data" directory. 

4. Then start Jboss service. 

 

Additional Information:

Title:  Information regarding object store tables: object12_5 and lock12_5 

 

https://support.ca.com/irj/portal/kbtech?searchID=TEC583893&docid=583893&bypass=yes&fromscreen=productKBDocs&techDocAccess=N

Title:  How to clear Provisioning Server notification queue (inbound synchronization) 

https://support.ca.com/irj/portal/kbtech?docid=593173&searchID=TEC593173&fromKBResultsScreen=T

 Title:  How to Manage Identity Manager Tasks Stuck In-Progress. 

https://support.ca.com/irj/portal/kbtech?docid=498092&searchID=TEC498092&fromKBResultsScreen=T

 

 

 

 

Environment

Release: CAIDMB99000-12.6.4-Identity Manager-B to B
Component: