SOI Users unable to login to Report

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Article ID: 36470

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Problem:

We have integrated CABI and EEM separately using LDAP authentication and added 'SAM Reports' group in CABI but all AD users logged in to SOI console are not able to login to CABI to generate reports after clicking on 'report' link and receives authentication failure message.

Environment:  

CABI and EEM integrated separately using LDAP authentication.  

Resolution: 

 

ns1)From the Windows Start Menu launch the Central Configuration Manager (CCM) 

2)2) Stop all services in CMC

3)3) Navigate to this sub-directory of the installation directory, \CommonReporting3\Tomcat55\webapps\InfoViewApp\WEB-INF

4)4) Make a copy of the current web.xml file

Edit the web.xml file and change the following sections

Change

<!-- You can specify the default Authentication types here -->

<!-- secEnterprise, secLDAP, secWinAD, secSAPR3 -->

<context-param>

    <param-name>authentication.default</param-name>

    <param-value>secEnterprise</param-value>

</context-param>

 to

<context-param>

        <param-name>authentication.default</param-name>

        <param-value>secLDAP</param-value>

    </context-param>

 

Change

    <!-- Set to false to disable Siteminder single sign on. -->

    <context-param>

        <param-name>siteminder.enabled</param-name>

        <param-value>true</param-value>

    </context-param>

 

to

<!-- Set to false to disable Siteminder single sign on. -->

    <context-param>

        <param-name>siteminder.enabled</param-name>

        <param-value>false</param-value>

    </context-param>

Save the updated file 

5) Navigate to sub-directory ..\CA\SC\CommonReporting3\Tomcat55\webapps\OpenDocument\WEB-INF

 

Make a copy of the current web.xml file, edit the web.xml file and change the following sections 

Change

<!-- You can specify the default Authentication types here -->

<!-- secEnterprise, secLDAP, secWinAD, secSAPR3 -->

<context-param>

    <param-name>authentication.default</param-name>

    <param-value>secEnterprise</param-value>

</context-param>

 

to

<context-param>

        <param-name>authentication.default</param-name>

        <param-value>secLDAP</param-value>

    </context-param>

 

 

Note: Ensure the file extension was not changed when the file was edited, resulting in the file being renamed to a text file from an xml file.

2)6) Start all services in CMC (Which were stopped in step 2))

 

Environment

Release: SAMBDL99000-3.3-Spectrum-Service Assurance Manager-Promotional Bundle
Component: