Error Snapshot is not displaying more than 2 days of errors when looking back at any time frame past 2 days.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

 Issue:

  A user brought to my attention to the error snapshot not displaying more then 2 days of errors when looking back at any time frame past 2 days. I verified that I can  only see the errors from past two days no matter the time/data range I select. However, for anything beyond, I can see all other historical data in any time/date range  just not the errors.

 

 Environment:

 APM 9.7.0.0 EM is running on Windows 2008 as a service.

 

 Cause:

 Lack of allocated heap size.

 

 Resolution:

 Make changes as following to EMService.conf

 # Initial Java Heap Size (in MB) 

 wrapper.java.initmemory=1024 

 

 # Maximum Java Heap Size (in MB) 

 wrapper.java.maxmemory=2048 

 

 to 

 

 # Initial Java Heap Size (in MB) 

 wrapper.java.initmemory=4096 

 

 # Maximum Java Heap Size (in MB) 

 wrapper.java.maxmemory=4096 

 

Then, restart the EM service.

Environment

Release: CEMUGD00200-9.7-Introscope to CA Application-Performance Management-Upgrade Main
Component: