In an environment where both CA Service Catalog CA Service Desk Manager is integrated with Unified Self Service (USS), which product is utilized during certain actions, such as clicking on "Report an Issue"?
CA Service Catalog 14.x
CA Service Desk Manager 14.x
Unified Self Service (USS)
If both CA Service Desk Manager and CA Service Catalog are integrated with Unified Self-Service(USS), USS will typically listen to CA Service Catalog.
This is why when "Report an Issue" is clicked, it launches CA Service Catalog and not CA Service Desk Manager. Therefore, CA Service Catalog takes precedence.