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In an environment where both CA Service Catalog CA Service Desk Manager is integrated with Unified Self Service (USS), which product takes precedence?
Article ID: 36461
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Question
In an environment where both CA Service Catalog CA Service Desk Manager is integrated with Unified Self Service (USS), which product is utilized during certain actions, such as clicking on "Report an Issue"?
Environment
CA Service Catalog 14.x
CA Service Desk Manager 14.x
Unified Self Service (USS)
Answer
If both CA Service Desk Manager and CA Service Catalog are integrated with Unified Self-Service(USS), USS will typically listen to CA Service Catalog.
This is why when "Report an Issue" is clicked, it launches CA Service Catalog and not CA Service Desk Manager. Therefore, CA Service Catalog takes precedence.
Environment
Release:
Component: US4SM
Component: US4SM
Feedback
Yes
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