Incorrect 'Clean_Install' value causes failure during CA Service Catalog installation

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

During installation of CA Service Catalog the guinode is not fully formed which indicates a problem in usm_link_guinode_guinode table. This causes a failure to insert ‘seeddata’ during installation, How to fix this?

Answer:

1. Open USMHOME/config.properties and make following changes
__CLEAN_INSTALL__ = __CLEANINSTALL__
to
__CLEAN_INSTALL__ = 0
2. Restart catalog service and select 'catalog' and click 'save'. This would invoke seeddata insertion once again
 

Additional Information:

usm_link_guinode_guinode table ideally has 4000 records, in case of an error the number of records are lesser.
seedata log has incorrect value for __CLEAN_INSTALL__

 

Environment

Release: CASVCT99000-14.1-Service Catalog
Component: