Even if EEM is running ok and all tests from SOI to EEM are ok we are unable to add/import new user from EEM to SOI UI and receive errors like "EEM sever not available". How to fix this error?
SOI integrated with EEM
In case if EEM has no problem but is installed as load balancer (2 EEM servers working as a load balancer) then you have to add both EEM server details in comma separated format in the SOI Administration WebUI in 'EEM Configuration'
1. Go to CA Service Operations Insight Manager Configuration > EEM Configuration
2. Go to CA Service Operations Insight UI Server Configuration > EEM Configuration