Unable to add EEM users to SOI Console.

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Article ID: 36446

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Question: 

Even if EEM is running ok and all tests from SOI to EEM are ok we are unable to add/import new user from EEM to SOI UI and receive errors like "EEM sever not available". How to fix this error?

Environment:  

SOI integrated with EEM 

Answer: 

In case if EEM has no problem but is installed as load balancer (2 EEM servers working as a load balancer) then you have to add both EEM server details in comma separated format in the  SOI Administration WebUI in 'EEM Configuration'

Steps:

1. Go to CA Service Operations Insight Manager Configuration > EEM Configuration

      Add  EEM_Server_1,EEM_Server_2

2. Go to CA Service Operations Insight UI Server Configuration > EEM Configuration

     Add EEM_Server_1,EEM_Server_2

 

Environment

Release: SAMBDL99000-3.3-Spectrum-Service Assurance Manager-Promotional Bundle
Component: