How can I hide certain impact values from appearing in the impact drop-down list for certain CA Service Desk Manager (CA SDM) roles?

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Article ID: 36234

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question

How can I hide certain impact values from appearing in the impact drop-down list for certain CA Service Desk Manager (CA SDM) roles?

Environment

CA Service Desk Manager 12.9, 14.1

Answer

You can create a "view" data partition constraint on the impact table and use the ENUM value to allow, or not allow, viewing of specific impact values.

For example, if you wanted to hide the impact values of 0 and 5 (which is the sym field value on the impact record), you would use the enum values which the impact value of 0 is enum 0 and 5 is an enum of 1.  

To do this you would use the syntax:  "enum > 1" in the constraint - meaning that you can only see the impact values that have an enum value greater than 1, thus not displaying the values associated with an enum of 0 and 1.

Additional Information

Configuring Data Partition Constraints

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: