How to reprocess the CIC baseline

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

How to reprocess the CIC baseline.

Environment

Client Automation - All versions.

Cause

While troubleshooting the CIC, there may be a need of reprocess  baseline for downloading the software definitions from content server . 

Resolution

Please follow the below steps to reprocess the baseline. 

1. Stop 'CA Content import client' service or caf stop. 

2. Create a "baseline" folder under CIC install directory e.g. 'C:\Program Files (x86)\CA\SC\CIC' 

3. Copy the baseline from DVD1 install media - windowsProductFiles\CIC\baseline folder to the above created folder "baseline". 

4. Open command prompt and go to 'C:\Program Files (x86)\CA\SC\CIC\bin\'

5. Execute command called run.bat . It will reprocess the baseline .