probe continues to send alarms after being deleted or deactivated

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Problem

- Customer made an update to the configuration of interface_traffic that turns off monitoring for a particular metric.

- However, the customer continues to receive alarms from this probe.

- In the support ticket (00271583), interface_traffic was continuing to send alarms from a check point the customer had disabled (link state down).

- We tested completely removing (deleting), redeploying, and reconfiguring the probe - no improvements. Alarms continue to be sent unexpectedly.

 

Environment: 

- CA UIM 8.31

- UMP 8.31

- RedHat 6.5 (2.6.32-431.5.1.el6.x86_64)

- interface_traffic 5.45

- controller 7.80

- hub 7.80

- monitoring four Cisco C3750E's with the interface_traffic probe

 

Cause:

- Probe process is not appropriately shut down (killed) upon the probe's configuration update, deletion, or deactivation.

 

Workaround:

- Run the following command on the target system to find the probe's PID. In this example, we're using the interface_traffic probe:

>>> ps - ef | grep interface_traffic

- Once you have the PID, you may execute the following (inserting the PID# where appropriate):

>>> kill -9 PID#

- This should end the process and stop the probe from sending old alarms.

- If you've updated the configuration, the new changes should be applied once the probe restarts.

- If you've stopped or suspending monitoring, the probe should also respect these new changes after restarting.

 

Environment

Release: CNMSPP99000-8.31-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: