Symptom:
After installing CA Harvest SCM Client version 12.6 on a Windows computer, when you try to start the Administrator Tool you might get an error message:
<Please see attached file for image>
Environment:
CA Harvest SCM 12.6 Client 64-bit version
Windows 64-bit operating system
Cause:
When presented with the "CA Software Change Manager has stopped working" message box, if you click on “View problem details” you might see an "APPCRASH" error:
<Please see attached file for image>
Check the Windows Event Viewer to see if a “SideBySide” error is found that looks similar to this:
<Please see attached file for image>
The message will be similar to this:
Activation context generation failed for “C:\Program Files\CA\SCM\x86\liblber.dll”. Dependent Assembly Microsoft.VC90.CRT.processorArchitecture=”x86”, publicKeyToken=”1fc8b3b9a1e15e3b”, type=”win32”, version=”9.0.21022.8” could not be found. Please use sxstrace.exe for detailed diagnosis”
This message indicates that the 32-bit Visual C++ 2008 runtimes are missing (even though the 64-bit CA Harvest Software Change Manager Client is installed, both the 32-bit and 64-bit versions of the runtime are required).
Resolution:
Download 32-bit VC++ 2008 redistributable and install
https://www.microsoft.com/en-us/download/details.aspx?id=29