Time Filters do not properly filter data in Custom Reports.

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Article ID: 36205

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Issue: 

Customer reports with time filters don't show data from the correct times.

<Please see attached file for image>

Custom Report 10h-22h.PNG

 

 

Environment:  

NFA 9.3.3

Cause: 

Time filters that are applied to custom reports are applied in the GMT time zone and ignore the time zone for which the report is scheduled.

Workaround:

Create a new filter for GMT that is equivalent to the timezone used in the report.

ie. If you want a time filter to display 09h - 17h EST in a custom report, create the filter using 14h - 22h

 

Environment

Release:
Component: NQRAHV

Attachments

1558722534470000036205_sktwi1f5rjvs16wh2.png get_app