After installing the Cummulative Patch 2 on 14.1 attachments work no longer with Internet Information Services (IIS) and Chrome browser.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question: 

I have installed the CA Service Desk Manager R14.1 CP2. I have detected that with the Chrome browser and the Internet Information Services (IIS) I cannot attach files to tickets anymore. The following error can be found in the stdlog:

rep_daemon      4268 SIGNIFICANT  RepDaemon.c            520 Received KEEP_ALIVE operation for rep session 199803752'.

This happens only with Chrome version older than version 42.0 and the IIS.

There is no problem with attachments with the Internet Explorer. What could cause the problem with the Chrome browser?

Environment:  

Ca Service Desk Manager 14.1 with Cummulative Patch 2

Answer: 

If you follow the mandatory post installation steps for the IIS for Cummulative Patch 2, attachments can be uploaded via Chrome. You can find the steps at the following url:

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02/post-installation-tasks/post-installation-steps-for-ca-service-desk-manager/post-installation-steps-for-ca-sdm-conventional-configuration#PostInstallationStepsforCASDMConventionalConfiguration-MandatoryStepsforInternetInformationServices(IIS)

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: