How to increase the session timeout value in CA Business Intelligence (CABI) 4.x for BI Launchpad and Central Management Console (CMC)

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question

How to increase the session timeout value in CA Business Intelligence (CABI) 4.x for BI Launchpad and Central Management Console (CMC)?

Environment

CA Business Intelligence (CABI) 4.x

Microsoft Windows OS

 

Resolution

1.  On the CABI server via the Central Configuration Manager (CCM), stop the Tomcat service.

2.  Via Windows Explorer, navigate to the folder <CABI Install folder>\CommonReporting4\tomcat\webapps\BOE\WEB-INF. 

3.  Open the WEB.XML file in a text editor, like Notepad, and search for the following tag

<session-config>
      <session-timeout>20</session-timeout>
</session-config>

4.  Increase the session-timeout value to the desired setting.

For example, the below settings sets the session timeout to 60 minutes.

<session-config>
        <session-timeout>60</session-timeout>
</session-config>

5.  Restart the CABI Tomcat service via the CCM.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: