I would like to reset the uapmadmin password in IT Asset Manager 14.1. How is this done?

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Article ID: 36176

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Issue:
I would like to reset the uapmadmin password in IT Asset Manager 14.1. How is this done?

 

Environment: Windows

 

Resolution:

Backup the al_process_account table prior to running the below command.


At a command prompt, go to the DVD image \products\ITAM\Setups\EEM

Copy and paste the following command:
AppLauncher.exe -ProductName=EEM -EEMParameter='-EEMBackend="EEMSERVER",-EEMAdminPass="PASSWORD",-EEMUapmPassword="PASSWORD",-EEMCasmPassword="PASSWORD",-DatabaseType="SQL Server",-DBServer=" DBSERVER",-UserID="sa",-DBName="mdb",-Port="1433",-DBOwner="dbo",-DBPassword="PASSWORD",-MdbAdminPassword="PASSWORD",-BundleVersion="14.1"'

Change the instances of EEMSERVER and DBSERVER, in the command, to the correct server names. Also change all instances of PASSWORD to the correct password for each specified ID.

Test the uapmadmin login with the new password.

Environment

Release: UAPMAC990JPP-14.1-Asset Portfolio Management-Asset Configuration
Component: