When using a browser against Service Desk URL in a web director configuration, I'm getting the below error message.
What should be done to resolve this error?
AHD04625: Unable to redirect the request Please check your URL and try again.
A quick look at Service Desk log files show an associated error when the above error was seen in the browser:
ERROR session.c 20910 webengine (web:xxxxxxxx:4) can't get cgi_path from webdirector(web:primary:4)
CA Service Desk Manager 17.1 and higher.
If there are multiple web engines under a web director, that web director should have at least one of its webengines with UseDirector value set to AfterLogin. To make sure the web engines have the appropriate configuration: