Systems Performance Lite Agent uninstall fails with the error: "Consumers are still installed. Cannot uninstall"

Article Id: 36148

Status: Published

Updated On: 14-02-2018 07:40

Legacy Id: TEC1083125

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager

Issue/Introduction:

Issue:

Unable to install the Systems Performance Lite Agent. The uninstall fails with the error: "Consumers are still installed. Cannot uninstall.”

Environment:

Client Automation – 12.8, 12.9

Cause:

The error occurs if Client Automation plugins are linked to the Systems Performance lite agent as a consumer. The uninstallation validates such the consumer dependency and if there is an entry found, the uninstallation fails with the error: "Consumers are still installed. Cannot uninstall.”

Resolution/Workaround:

1. Open the registry and go to: HKEY_LOCAL_MACHINE\Software\WoW6432Node\ComputerAssociates\SC\CA SystemsPerformance LiteAgent\Consumers.

2. Delete all the keys listed under Consumers.

3. To uninstall Systems Performance Lite Agent, use the following command:

msiexec /x {019094B6-40C9-45AE-A799-CCA2D6AA66A6} /qn

Note: Always take a backup of the registry key before making any changes.

Environment:

Release: UASIT.99000-12.9-Asset Intelligence
Component: