Systems Performance Lite Agent uninstall fails with the error: "Consumers are still installed. Cannot uninstall"

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Article ID: 36148

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Issue: 

Unable to install the Systems Performance Lite Agent. The uninstall fails with the error: "Consumers are still installed. Cannot uninstall.”

Environment:  

Client Automation – 12.8, 12.9

Cause: 

The error occurs if Client Automation plugins are linked to the Systems Performance lite agent as a consumer. The uninstallation validates such the consumer dependency and if there is an entry found, the uninstallation fails with the error: "Consumers are still installed. Cannot uninstall.”

Resolution/Workaround:

1.    Open the registry and go to: HKEY_LOCAL_MACHINE\Software\WoW6432Node\ComputerAssociates\SC\CA SystemsPerformance LiteAgent\Consumers.

2.    Delete all the keys listed under Consumers.

3.    To uninstall Systems Performance Lite Agent, use the following command: 

     msiexec /x {019094B6-40C9-45AE-A799-CCA2D6AA66A6} /qn

 

Note: Always take a backup of the registry key before making any changes.

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component: