Issue:
Unable to install the Systems Performance Lite Agent. The uninstall fails with the error: "Consumers are still installed. Cannot uninstall.”
Environment:
Client Automation – 12.8, 12.9
Cause:
The error occurs if Client Automation plugins are linked to the Systems Performance lite agent as a consumer. The uninstallation validates such the consumer dependency and if there is an entry found, the uninstallation fails with the error: "Consumers are still installed. Cannot uninstall.”
Resolution/Workaround:
1. Open the registry and go to: HKEY_LOCAL_MACHINE\Software\WoW6432Node\ComputerAssociates\SC\CA SystemsPerformance LiteAgent\Consumers.
2. Delete all the keys listed under Consumers.
3. To uninstall Systems Performance Lite Agent, use the following command:
msiexec /x {019094B6-40C9-45AE-A799-CCA2D6AA66A6} /qn
Note: Always take a backup of the registry key before making any changes.