While installing the CA Harvest SCM Server 64-bit version 12.6 on a Windows computer the HDBSetup utility might return an error: Error running password encryption. Check log enclog.log for details.

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Article ID: 36147

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Updated On:

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CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

Symptom: 

While installing CA Harvest SCM Server 64-bit version 12.6 on a Windows computer, the HDBSetup utility returns the following error when trying to encrypt the user password (option EP):

<Please see attached file for image>

HDBSetup_Encryption_Error_image_001.jpg

 

Environment:  

CA Harvest SCM 12.6 Server 64-bit version

Windows 64-bit operating system

 

Cause: 

If you see this error check the Windows Event Viewer to see if a “SideBySide” error is found there that looked like this:

<Please see attached file for image>

HDBSetup_Encryption_Error_image_002.jpg

The message will be similar to this:

Activation context generation failed for “C:\Progra~1\CA\SCM\liblber.dll”.  Dependent Assembly Microsoft.VC90.CRT.processorArchitecture=”amd64”, publicKeyToken=”1fc8b3b9a1e15e3b”, type=”win32”, version=”9.0.21022.8” could not be found.  Please use sxstrace.exe for detailed diagnosis”

This message indicates that the 64-bit Visual C++ 2008 runtimes are missing from the computer.

 

Resolution:

Download 64-bit VC++ 2008 redistributable and install it

https://www.microsoft.com/en-us/download/details.aspx?id=15336

After this hdbsetup EP option completes successfully.

 

Environment

Release: CSCB1599000-1
Component:

Attachments

1558722390329000036147_sktwi1f5rjvs16wfa.jpeg get_app
1558722388288000036147_sktwi1f5rjvs16wf9.jpeg get_app