How to Disable mail eater response email "AHD58021:Successfully Created Request xxx. Click on the following URL to view Request: http://servername/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=xxxx"

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Article ID: 36129

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

When a ticket is created via Mail Eater, a response email is sent as below:

 “AHD58021: Successfully Created Request xxx”. Click on the following URL to view Request: http://servername/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=xxxx".

How to disable this mail response?

 Answer:

 This email response is coded in text_api_reply.spl file located under NX_ROOT\bocfg\majic folder. Modifying this file is out of support scope, however below workaround steps will help us in disabling the response email.

 1. Go to Administration tab -> Email -> Mailbox Rules and click on respective rule.

2. In the rule detail window change the Reply method to “empty” as shown below:

    

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3. Save it. As the response email method is empty, there will be no email received by the sender.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Attachments

1558722607777000036129_sktwi1f5rjvs16wij.png get_app
1558722605354000036129_sktwi1f5rjvs16wii.png get_app