Question:
When a ticket is created via Mail Eater, a response email is sent as below:
“AHD58021: Successfully Created Request xxx”. Click on the following URL to view Request: http://servername/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=xxxx".
How to disable this mail response?
Answer:
This email response is coded in text_api_reply.spl file located under NX_ROOT\bocfg\majic folder. Modifying this file is out of support scope, however below workaround steps will help us in disabling the response email.
1. Go to Administration tab -> Email -> Mailbox Rules and click on respective rule.
2. In the rule detail window change the Reply method to “empty” as shown below:
<Please see attached file for image>
<Please see attached file for image>
3. Save it. As the response email method is empty, there will be no email received by the sender.