How to reactivate a Resource?

Article Id: 36127

Status: Published

Updated On: 14-02-2018 07:40

Legacy Id: TEC1396847

Products:

CLARITY PPM FOR ITG CA Project & Portfolio Management CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS STARTER PACK-CLARITY PPM

Issue/Introduction:

Question:

I have a resource that was inactivated 2 years ago, and I need to reactivate his account in CA PPM, how do I do it? Once a resource is inactive, the admin cannot choose back the option of activate, it is not offered by CA PPM.

Answer:

The External Authentication checkbox was checked. Once that is unchecked the Active checkbox became editable and could be checked. Afterward check the External Authentication checkbox again if required.

Environment:

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component: