How to reactivate a Resource?

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Question: 

I have a resource that was inactivated 2 years ago, and I need to reactivate his account in CA PPM, how do I do it? Once a resource is inactive, the admin cannot choose back the option of activate, it is not offered by CA PPM.

Answer: 

The External Authentication checkbox was checked. Once that is unchecked the Active checkbox became editable and could be checked. Afterward check the External Authentication checkbox again if required.

Environment

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component: