The TIM side of the MTP does not detect any traffic.

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Article ID: 36119

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

Problem:

The TIM on an MTP was upgraded to 10.1. All activity looks good on the MTP but I cannot get the TIM side working. Checking the TIM Statistics show 0 activity for all worker threads, and the files created by the MTP for the TIM to analyze at /nqtmp/tim/0/ are not being cleared by the TIM.

 

Resolution:

This can be caused by a problem with the file /opt/CA/APM/tim/config/interfacefilter.xml not being set properly during the install. Examination of the file may show that it looks like this:

<?xml version="1.0" encoding="UTF-8"?> 

<!-- This file is generated automatically. Do not edit. --> 

<InterfaceFilterFile> 

<File> 

<FileName>Timestock Interface Filter File</FileName> 

<FileVersion>1.0</FileVersion> 

</File> 

</InterfaceFilterFile> 

 

when it should look like this:

<?xml version="1.0" encoding="UTF-8"?> 

<InterfaceFilterFile> 

<File><FileName>Timestock Interface Filter File</FileName><FileVersion>1.0</FileVersion></File> 

<Feeds socket="/var/run/nqcapd_sock"> 

<Feed id="0"><Path>/nqtmp/tim/0</Path></Feed> 

</Feeds> 

</InterfaceFilterFile> 

 

    If this is the case, resolve the issue by editing the file, and adding the missing lines:

   <Feeds socket="/var/run/nqcapd_sock"> 

   <Feed id="0"><Path>/nqtmp/tim/0</Path></Feed> 

   </Feeds> 

 

After doing this, save the file and restart the TIM. It should begin processing the files in the /nqtmp/tim/0/ folder immediately.

Environment

Release: CEMUGD00200-10.1-Introscope to CA Application-Performance Management-Upgrade Mai
Component: