Problem:
The TIM on an MTP was upgraded to 10.1. All activity looks good on the MTP but I cannot get the TIM side working. Checking the TIM Statistics show 0 activity for all worker threads, and the files created by the MTP for the TIM to analyze at /nqtmp/tim/0/ are not being cleared by the TIM.
Resolution:
This can be caused by a problem with the file /opt/CA/APM/tim/config/interfacefilter.xml not being set properly during the install. Examination of the file may show that it looks like this:
<?xml version="1.0" encoding="UTF-8"?>
<!-- This file is generated automatically. Do not edit. -->
<InterfaceFilterFile>
<File>
<FileName>Timestock Interface Filter File</FileName>
<FileVersion>1.0</FileVersion>
</File>
</InterfaceFilterFile>
when it should look like this:
<?xml version="1.0" encoding="UTF-8"?>
<InterfaceFilterFile>
<File><FileName>Timestock Interface Filter File</FileName><FileVersion>1.0</FileVersion></File>
<Feeds socket="/var/run/nqcapd_sock">
<Feed id="0"><Path>/nqtmp/tim/0</Path></Feed>
</Feeds>
</InterfaceFilterFile>
If this is the case, resolve the issue by editing the file, and adding the missing lines:
<Feeds socket="/var/run/nqcapd_sock">
<Feed id="0"><Path>/nqtmp/tim/0</Path></Feed>
</Feeds>
After doing this, save the file and restart the TIM. It should begin processing the files in the /nqtmp/tim/0/ folder immediately.