After installing EEM, EEM url (GUI/UI) not displaying - timing out. 404 sponsor error.

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Article ID: 36112

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Updated On:

Products

EMBEDDED ENTITLEMENTS MGR

Issue/Introduction

Problem:

After installing EEM, the EEM Gui/UI does not display. Receiving timeout error, along with 404 sponsor error in the igateway log file.

 

Environment:  

EEM all releases

Unix, Linux, Sun Solaris

 

Cause: 

The itechnology folder and its contents did not belong to 'root' and group 'sys'

 

Resolution/Workaround:

Manually change the itechnology folder and its contents to 'root' and group to 'sys'

  i.e.  drwx------.  4 root sys  4096 Jul 28 03:46 iTechnology

-Stop igateway (./S99igateway stop)

-Make appropriate change to the user and group.

-Start igateway (./S99Igateway start)

Environment

Release: ETRIA199000-8.4-Embedded Entitlements Manager
Component: