search cancel

Set manufacturer on a configuration item through a SOAP web services call


Article ID: 36088


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


How can I set the manufacturer field on a configuration item (nr object) through SOAP web services?


CA Service Desk Manager 17.1 and higher.


  • The manufacturer field cannot be set directly through a web service call;
  • This is the same behavior seen through the Service Desk Manager web interface;
  • The manufacturer is set through the Model field;
  • A Manufacturer Model relationship can be set up through the Service Desk web interface under the Administration tab at CA CMDB > CI Models;
  • Once a Manufacturer Model relationship is set up Model can be set through a web service call which will, in turn, set the Manufacturer field.

Below is an example of updateObject web service call made through SoapUI that sets the Model field on a configuration item:

<soapenv:Envelope xmlns:soapenv="" xmlns:ser="">