Issue/Introduction:
Question:
How can I set the manufacturer field on a configuration item(nr object) through SOAP web services?
Answer:
- The manufacturer field cannot be set directly through a web service call
- This is the same behavior seen through the Service Desk Manager web interface
- Manufacturer is set through the Model field
- A Manufacturer Model relationship can be setup through the Service Desk web interface under the Administration tab at CA CMDB>CI Models
- Once a Manufacturer Model relationship is setup Model can be set through a web service call which will in turn set the Manufacturer field
- Below is an example of an updateObject web service call made through SOAPUI that sets the Model field on a configuration item:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
<soapenv:Header/>
<soapenv:Body>
<ser:updateObject>
<sid>1765097405</sid>
<objectHandle>nr:00187EAFC1B1D14AA0570FDBA3446814</objectHandle>
<attrVals>
<string>model</string>
<string>B7DA08747EEB514388EB7BF9EB6F4990</string>
</attrVals>
<attributes>
<string>id</string>
<string>model</string>
<string>manufacturer</string>
</attributes>
</ser:updateObject>
</soapenv:Body>
</soapenv:Envelope>
Additional Information:
- More information on SOAP web services can be found in the Technical Reference Guide for SDM 12.9 and prior
Environment:
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: