Set manufacturer on a configuration item through a SOAP web services call


Article ID: 36088


Updated On:


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How can I set the manufacturer field on a configuration item(nr object) through SOAP web services?




- The manufacturer field cannot be set directly through a web service call
- This is the same behavior seen through the Service Desk Manager web interface
- Manufacturer is set through the Model field
- A Manufacturer Model relationship can be setup through the Service Desk web interface under the Administration tab at CA CMDB>CI Models
- Once a Manufacturer Model relationship is setup Model can be set through a web service call which will in turn set the Manufacturer field
- Below is an example of an updateObject web service call made through SOAPUI that sets the Model field on a configuration item:
<soapenv:Envelope xmlns:soapenv="" xmlns:ser="">

Additional Information:


- More information on SOAP web services can be found in the Technical Reference Guide for SDM 12.9 and prior
- For SDM 14.1 this information can be found on the CA Service Management Wiki 



Release: SDMU0M99000-14.1-Service Desk Manager-Full License