Set manufacturer on a configuration item through a SOAP web services call

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How can I set the manufacturer field on a configuration item(nr object) through SOAP web services?

 

Answer: 

 

- The manufacturer field cannot be set directly through a web service call

- This is the same behavior seen through the Service Desk Manager web interface

- Manufacturer is set through the Model field

- A Manufacturer Model relationship can be setup through the Service Desk web interface under the Administration tab at CA CMDB>CI Models

- Once a Manufacturer Model relationship is setup Model can be set through a web service call which will in turn set the Manufacturer field

- Below is an example of an updateObject web service call made through SOAPUI that sets the Model field on a configuration item:

 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">

   <soapenv:Header/>

   <soapenv:Body>

      <ser:updateObject>

         <sid>1765097405</sid>

         <objectHandle>nr:00187EAFC1B1D14AA0570FDBA3446814</objectHandle>

         <attrVals>            

            <string>model</string>

            <string>B7DA08747EEB514388EB7BF9EB6F4990</string>    

         </attrVals>

         <attributes>

            <string>id</string>

            <string>model</string>

            <string>manufacturer</string>

         </attributes>

      </ser:updateObject>

   </soapenv:Body>

</soapenv:Envelope>

 

 

Additional Information:

 

- More information on SOAP web services can be found in the Technical Reference Guide for SDM 12.9 and prior

- For SDM 14.1 this information can be found on the CA Service Management Wiki 

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: