Error installing Data Repository 3 node cluster

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Article ID: 36084

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

Problem: 

The servers passes all the prerequisite checks. Passwordless ssh for root and dradmin is configured correctly however when running the install I get the following error when running the install_dr.sh:

 

Successful on hosts (1): 1.1.1.1 

Provided DB Admin account details: user = dradmin, group = verticadba, home = /home/dradmin 

Creating group... Group already exists 

Validating group... Okay 

Creating user... User already exists 

Validating user... Okay 

 

Failed on hosts (2): 2.2.2.2 3.3.3.3

/opt/vertica/oss/python/bin/python: No module named vertica 

 

Unable to create or verify DB Admin user/group on some hosts. 

See above for details. 

Installation FAILED with errors.

Cause:

The issue is that for some unknown reason the Vertica install cannot correctly make some soft links that are needed for the installation to complete.

Resolution: 

The issue is that for some unknown reason the Vertica install cannot correctly make some soft links that are needed for the installation to complete. To correct this issue:

On the nodes where the install is failing, you should go to 

/opt/vertica/oss/python/lib/python2.7/site-packages/

and create this links, if they doesn't exist:

ln -s /opt/vertica/share/eggs/vertica /opt/vertica/oss/python/lib/python2.7/site-packages/vertica

ln -s /opt/vertica/share/eggs/py /opt/vertica/oss/python/lib/python2.7/site-packages/py

ln -s /opt/vertica/share/eggs/ipaddress.pyc /opt/vertica/oss/python/lib/python2.7/site-packages/ipaddress.pyc

ln -s /opt/vertica/share/eggs/ipaddress.py /opt/vertica/oss/python/lib/python2.7/site-packages/ipaddress.py

ln -s /opt/vertica/share/eggs/flufl /opt/vertica/oss/python/lib/python2.7/site-packages/flufl

After this rerun the install and should complete successfully

Environment

Release: IMDAGG99000-2.5-Infrastructure Management-Data Aggregator
Component: