CA Service Desk Version Control does not seem to function in Advanced Availability environment.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

CA Service Desk Manager (CA SDM) Version Control does not seem to function in Advanced Availability environment. An example would be that an Option was installed on the Background Server per the recommended approach/steps, but the application server never seems to get that option.

 

Environment:

In the stdlogs within Service Desk, version control should write messages similar to the following when it runs correctly:

Ver_CTRL             6312 SIGNIFICANT  pdm_ver.c              743 Version Control starting as TARGET SERVER

pdm_ver              6312 SIGNIFICANT  pdm_ver.c              811 Version control running as RFBroker (pdm_rfbroker_nxd)

 

pdm_ver              6312 SIGNIFICANT  pdm_ver.c              936 Fast channel connection made to Version Server 

 

In some cases there is an NX.env variable,  @NX_RF_OVERRIDE_LINKED, that causes a different set of log entries to be written instead similar to these:

01/06 22:23:45.20 servername Ver_CTRL             4628 SIGNIFICANT  pdm_ver.c              743 Version Control starting as TARGET SERVER

01/06 22:23:45.20 servername      pdm_ver              4628 SIGNIFICANT  pdm_ver.c              811 Version control running as RFBroker (pdm_rfbroker_nxd)

01/06 22:23:45.20 servername      pdm_ver              4628 SIGNIFICANT  pdm_ver.c              852 Override server linked attribute set

01/06 22:23:45.20 servername      pdm_ver              4628 SIGNIFICANT  pdm_ver.c              855 TARGET SERVER version control completed successfully

01/06 22:23:45.20 servername      proctor_servername     3860 SIGNIFICANT  pdm_process.c          923 Process stopped D:/Program Files (x86)/CA/SERVIC~2/bin/pdm_ver -s -r return: 0

01/06 22:23:45.20 servername      proctor_itsdprd1a    3860 SIGNIFICANT  pdm_process.c          932 Stopped: D:/Program Files (x86)/CA/SERVIC~2/bin/pdm_ver -s -r

 

01/06 22:23:45.71 servername      pdm_d_mgr            4692 SIGNIFICANT  daemon_obj.c          1798 Transient process (appserver_ver_ctl) finished with return (0) 

 

There are no other indications as to why version control is not running, however the server will not have any files updated by version control upon startup.

 

SOLUTION: 

Deinstall the option RF_OVERRIDE_LINKED via pdm_options_mgr (Refer to http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec612988.aspx for details on how to deinstall this option)

 

Once this is done, you can also manually verify that it was uninstalled in each server's NX.env file.  When it is uninstalled, it should look similar to this:

 

 ! @NX_RF_OVERRIDE_LINKED= Deinstalled <date>

 

Note: If this option is installed/enabled on one server (and version control pushes it to other servers), those other servers will not regain version control if the option is uninstalled on the original server (since version control would be the process removing this variable).

 

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: