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Can CA Service Desk Manager send notifications with separate "from addresses"?

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Article ID: 36074

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question

When using multi-tenancy, can CA Service Desk Manager (CA SDM) be configured to send out email notifications using a separate "from address" for each tenant?

Environment

CA Service Desk Manager 12.9, 14.1

Answer

No, at this time CA SDM does not have the capability to configure each tenant to use a separate "from address".  

CA SDM only allows the configuration of a single "from address", for which all CA SDM email notifications will use across all tenants.

To configure the "from address", log into CA Service Desk Manager with an Administrator user and navigate to Administration tab->Options Manager->Email

<Please see attached file for image>

sdm_options_mgr_email_options.PNG

From here, you can set the "mail_from_address" option, along with all of the other CA SDM email related options.  All outgoing notifications will use this same "from address" specified in 'mail_from_address' option.  

NOTE:  You must recycle the CA Service Desk Manager service to invoke this change as it is set during the CA SDM startup process.

Additional Information:

Configuring Email Options

Configuring Notifications

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Attachments

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