When I log into IT Asset Manager as uapmadmin, I get an error: You entered an invalid user name and password combination

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Article ID: 36071

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Issue:
When I log into IT Asset Manager as uapmadmin, I get an error:
You entered an invalid user name and password combination

 

Environment: Windows

 

Resolution:

  • Backup the al_process_account table prior to running the command.
  • Open a command prompt and go to the path on the DVD image \products\ITAM\Setups\EEM
  • Copy and paste the following command:
    AppLauncher.exe -ProductName=EEM -EEMParameter='-EEMBackend="EEMSERVER",-EEMAdminPass="PASSWORD",-EEMUapmPassword="PASSWORD",-EEMCasmPassword="PASSWORD",-DatabaseType="SQL Server",-DBServer=" DBSERVER",-UserID="sa",-DBName="mdb",-Port="1433",-DBOwner="dbo",-DBPassword="PASSWORD",-MdbAdminPassword="PASSWORD",-BundleVersion="14.1"'

    Change the instances of EEMSERVER and DBSERVER, in the command, to the correct server names. Also change all instances of PASSWORD to the correct password for each specified ID.


Environment

Release: UAPMAC990JPP-14.1-Asset Portfolio Management-Asset Configuration
Component: