Error "Please enter a valid screen name" when trying to create a new user in the Unified Self Service
When you try to create user in the Unified Self Service which contain numbers in the screen name, it returns an error "Please enter a valid screen name" shown below:
Clarity Service Management 17.2
Clarity Service Management 17.1
To resolve this issue, perform the following steps:
- Stop Unified Self-Service services manually.
- Take a backup of portal-ext.properties file from the location C:\Program Files\CA\Self Service\OSOP.
- Edit the file and add the below entry at the end:
users.screen.name.allow.numeric=true
- Save the file and start the Unified Self-Service services manually.
You should now be able to create a user with the numeric screen name.
If it does not have any effect, please, take a look at the link below:
Using users.screen.name.allow.numeric=true, username validation fails with certain random numbers