Error "Please enter a valid screen name" when trying to create a new user in the Unified Self Service

Products

• CA Service Desk Manager - Unified Self Service
• CA Service Management - Service Desk Manager

Issue/Introduction

When you try to create user in the Unified Self Service which contain numbers in the screen name, it returns an error  "Please enter a valid screen name" shown below:

Environment

Clarity Service Management 17.2
Clarity Service Management 17.1

Resolution

To resolve this issue, perform the following steps:

- Stop Unified Self-Service services manually.
- Take a backup of portal-ext.properties file from the location C:\Program Files\CA\Self Service\OSOP.
- Edit the file and add the below entry at the end:

users.screen.name.allow.numeric=true

- Save the file and start the Unified Self-Service services manually.

You should now be able to create a user with the numeric screen name.

If it does not have any effect, please, take a look at the link below:

Using users.screen.name.allow.numeric=true, username validation fails with certain random numbers