Eliminate a Process That Is Not Responding in CA Release Automation

Article Id: 35856

Status: Published

Updated On: 14-02-2018 07:40

Legacy Id: TEC1995065

Products:

CA Release Automation - Release Operations Center (Nolio) , CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction:

Question:

How to delete or kill a process that has failed or is in stuck state in Release Automation Server by using Java Management Extensions (JMX).

Answer:

Below steps describe how to delete or terminate any process in stuck or failed state.

1. Login to the JMX Console

Login to the JMX Management Console: http://<NAC IP/FQDN>:20203/

It will prompt you to enter the username and password, provide username and password as nolio/nolio.

2. Collect the JOB ID Information

In JMX Management Console Click on Server View and find the "Domain: noliocenter" within thatclick on noliocenter:type=ExecutionCaches option.

It will open MBean noliocenter:type=ExecutionCaches console > Operations > showJobsCache, This displays id, name and state of all currently cached jobs.

Click on Invoke option to get the list of JOBID, JobName and job state.

3. Kill the unnecessary/stuck process

Note the JOB ID that has to be stopped/killed and go back to ServerView> goto Domain: noliocenter

select the noliocenter:type=info MBean noliocenter:type=info (will be opened in MbeanView) > Operations > removeProcessRun (Parameters)

Provide the JOB ID in box and click on Invoke tab to kill the process

Environment:

Release: NOLNAC99000-4.7-Nolio-Automation Center
Component: