Seeing message "APM Team Center is disabled. Please contact your system administrator."

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Article ID: 35847

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

 

   Problem:

    Unable to see APM Team Center after upgrading from 9.6 to 10.1. It is throwing an error in the browser,

   APM Team Center is disabled.
   Please contact your system administrator.

 

   Environment: 

   In all Operating Systems, cluster and standalone environments.

 

   Resolution:

   Open "IntroscopeWebView.properties” file and update the port like shown below.
 

   For example: the property will be something like:

# URL that points to root of the Enterprise Manager REST API
introscope.webview.enterprisemanager.rest.base=http://{EM_HOST}:/apm/appmap

   Add a port:

# URL that points to root of the Enterprise Manager REST API
introscope.webview.enterprisemanager.rest.base=http://{EM_HOST}:8081/apm/appmap

                                            OR

introscope.webview.enterprisemanager.rest.base=http://199.119.123.233:8081/apm/appmap
 

  Additional Information:

  Related KB:  http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1891334.aspx -- After upgrading to APM 10, logging to   Webview forwards the request to Team-Center view. How to disable this redirection?

 

 

 

 

 

 

 

 

 

Environment

Release: CEMUGD00200-10.1-Introscope to CA Application-Performance Management-Upgrade Mai
Component: