APM 10.1: alert email shows localhost, resulting in an inaccessible link

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Article ID: 35844

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

  Symptom:

  An alert email has been set up with the parameter {URL_alert_info}.  However, this parameter displays the hostname “localhost” on the alert email.  That results in  

  an inaccessible link, as the recipients of the alert email are not typically on the EM server.

 

 Environment:

  Issue seen on APM 10.x.

 

 Cause:

  A property needs to be defined specifically, rather than using the default value.

 

Resolution:

  Change the following configuration property to define the hostname:

  In IntroscopeEnterpriseManager.properties, set up introscope.webview.default.url=<URL path with fully qualified hostname>

  Then restart the EM and Webview.

 

Environment

Release: CEMUGD00200-10.1-Introscope to CA Application-Performance Management-Upgrade Mai
Component: