Putting CA SystemEDGE in debug mode.

Products

• SystemEDGE Agent

Issue/Introduction

 

• This article explains how to put SystemEDGE into debug mode for troubleshooting certain problems with the agent. Unless you are familiar with SystemEDGE, debug mode should not be enabled unless at the direction of a support representative.
• Debug mode will introduce overhead on the agent, and should not be enabled for long periods of time, and only enabled to capture more verbose logging when reproducing a problem.

 

 

Environment

Release:
Component: SEAGNT

Resolution

Instructions: 

 

1. Stop SystemEDGE Agent.

2. Navigate to port# folder.

 

W2k3

C:\Documents and Settings\All Users\Application Data\CA\SystemEDGE\port#

 

W2k8\12

C:\Users\Public\CA\SystemEDGE\port#

 

UNIX

/opt/CA/SystemEDGE/config/port#

 

3. Edit sysedge.cf file and make the following changes:

 

sysedge_loglevel debug3 

sysedge_logfile sysedgedbg.log 100000 10

 

• The second line will retain 100MB files x 10 (this value is in KB) before the logs roll and are overwritten. 
• debug, debug1 and debug2 are lesser debug options.

 

4. Start SystemEDGE agent.

 

5. Open New sysedgedbg.log in the port# folder and make sure you see SE_LogInit(): Logging level set to 7 as this equals debug3.