Putting CA SystemEDGE in debug mode.

Products

• CA Systems Performance for IM (SystemEdge)
• CA eHealth

Issue/Introduction

Summary: 

• This article explains how to put SystemEDGE into debug mode for troubleshooting certain problems with the agent.
• Unless you are familiar with SystemEDGE debug mode should not be enabled unless at the direction of a support representative.
• Debug mode will introduce overhead on the agent, and should not be enabled for long periods of time, and only enabled to capture more verbose logging when reproducing a problem.

 

Instructions: 

 

1. Stop SystemEDGE Agent.

2. Navigate to port# folder.

 

W2k3

C:\Documents and Settings\All Users\Application Data\CA\SystemEDGE\port#

 

W2k8\12

C:\Users\Public\CA\SystemEDGE\port#

 

UNIX

/opt/CA/SystemEDGE/config/port#

 

3. Edit sysedge.cf file and make the following changes:

 

sysedge_loglevel debug3 

sysedge_logfile sysedgedbg.log 100000 10

 

• The second line will retain 100MB files x 10 (this value is in KB) before the logs roll and are overwritten. 
• debug, debug1 and debug2 are lesser debug options.

 

4. Start SystemEDGE agent.

 

5. Open New sysedgedbg.log in the port# folder and make sure you see SE_LogInit(): Logging level set to 7 as this equals debug3.

Environment

Release:
Component: SEAGNT