Unable to create a new LDAP contact, the LDAP directory search page does not display any results

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

When attempting to create a new contact from LDAP, the LDAP directory search page does not display any results in the table list, even though it shows the number of results in the upper right corner as shown bellow.

<Please see attached file for image>

The following error is captured in the stdlog:

Unable to fetch DOB for PDM_LIST at lsEnd.mac[28] NOT FOUND

Cause:

The ldap_search_base defined contain spaces after the commas.

<Please see attached file for image>

Resolution:

Remove the spaces in the field ldap_search_base that exists after the commas and restart the SDM service.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: