How to reset the admin password in CA Business Service Insight in the event of the account being locked out.
All supported Oracle database versions
In order to regain access to Business Service Insight, the admin account can be reset to the default ‘sadmin’ username with password ‘sadmin’ from within the Oracle database.
Run the following Oracle query:
update t_users set user_password =fnc_encrypt_password('sadmin','sadmin') where user_id = 100
This will then allow you to login as that user and you can then reset any other accounts.
Since this is the default password, it is recommended to change the password again once you are logged in.
For further information on creating/editing users through the UI, please see the regular documentation.