How to reset admin password in CA Business Service Insight

Products

• CA Business Service Insight

Issue/Introduction

How to reset the admin password in CA Business Service Insight in the event of the account being locked out.

 

Environment

BSI 8.3.x

All supported Oracle database versions

Resolution

In order to regain access to Business Service Insight, the admin account can be reset to the default ‘sadmin’ username with password ‘sadmin’ from within the Oracle database.

Run the following Oracle query:

update t_users set user_password =fnc_encrypt_password('sadmin','sadmin') where user_id = 100

This will then allow you to login as that user and you can then reset any other accounts.

Since this is the default password, it is recommended to change the password again once you are logged in.

Additional Information

For further information on creating/editing users through the UI, please see the regular documentation.